![]() I was pleasantly surprised to see real doctor instead of PA-C here. The entire experience (from me limping in to getting xrays to having my answers to leaving) was less than an hour. The staff/nurses/doctor was very attentive and answered all of my questions quickly and easily. The staff had me processed and waiting to see the doctor in under 15 minutes. Sprained my ankle and went to visit MultiCare Indigo Urgent Care because it was the weekend. I definitely will come back here again and would definitely refer friends and family. I updated my chart via a tablet that was fast and easy to use. I was surprised at the level of technology they had and that they already had me in the system from years ago. ![]() I was offered bottled water when I arrived and there was no wait. The location and office are very clean and welcoming. If you need help and your close, go here! They took better care of me than most primary doctors. I have since put a review on my own Facebook account and am now writing this review. I actually enjoyed the time spent there?! Crazy. They were friendly, fast, and gave me food and drinks.They turned bad experience into an interesting one. They gave me water and juice and the doc stitched me up. They use IPads to check you in, that was much easier for me with one useless hand. I was surprised at how clean and modern it is. I drove past it twice, it doesnt look like your typical urgent care building. I wandered down to the nearest urgent care place I could find. Everything was thoroughly explained before I received my 4 stitches and tetanus shot and it was honestly quick and easy! I received a follow up call and a thank you card! Today I went back to get the stitches removed and they actually remembered me and what happened! They turned a bad situation in to a great experience with great customer service. It was very clean and everyone was extremely friendly and helpful. Id never been here before and was quickly signed in and brought to a room. Called indigo cause it was close to me and they said to come on down. After 2 hours of not being able to get it to stop bleeding, I called my usual place and they were closed. ![]() This place is wonderful!!! Went here on a Sunday afternoon because I cut my finger open cutting an avocado (careful, they fight back!). I really want the management to be aware of this. managers basically paying these people free money because they are turning away patients. I know its 7:00 pm and you worked since 8 am, you are probably exhausted and tired but you are getting paid every hour you are staying in that clinic. I know she just wanted to finish with me and get ready to go home. I used to be a LPN and i used to work at urgent care. there is no policy in the website saying that providence patients can not be seen at multicare. ![]() why ? she said because i am the providence patients so i need to be seen at providence. she said she can not give me anti nausea meds like Zofran or promethazine. so i insist to see another provider.Ī nurse practitioner named sarah came to the room to see me. She said this is urgent care and we are not taking care of these staff. when i said, i have nausea and vomiting due to not taking fluoxetine, they provider rise her voice and said go to your PCP. they both asked me that why i am in the clinic. the female provider with the short hair and Russian accent wearing white coat was standing next to the receptionist. I just checked in the website and I knew that this clinic is taking my insurance but I did not argue with the medical assistant I came another time to this clinic and they medical assistant told me that they are not taking my insurance ( apple health, united health care ) so he turned me away to go to another urgent care. I went to Swedish urgent care and I had only 3 sutures there. they medical assistant told me to go to ER and they are not doing any procedure at this clinic. I went to this clinic for simple laceration on my finger. PLEASE PLEASE PLEASE be aware that the medical assistants and providers at this location are turning away patients unreasonably and perhaps that is the reason that the clinic is not busy at all. I am writing this for manager or director of indigo clinic at mill creek. ![]()
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